Responsible Gaming at tjbt

Our Commitment

Playing Safe Is Always the Priority

At tjbt, we believe that betting should be a source of entertainment, not a source of stress or financial hardship. Our Responsible Gaming programme is built around one simple idea: players should always be in control of how, when, and how much they play. This page outlines the tools we provide, the warning signs to watch for, and the support channels available if gambling ever stops feeling fun.

Responsible gaming is not just a policy statement at tjbt — it is woven into every part of how the platform is designed. From the moment you create an account, you have access to a suite of protective tools that put you in the driver's seat. We also actively train our support team to identify players who may be struggling and to respond with care and without judgment.

Problem Gambling

Warning Signs to Watch For

Problem gambling can develop gradually and is not always easy to recognise. The following signs may indicate that gambling is becoming a problem for you or someone you know. If you recognise more than two of these patterns, we strongly encourage you to reach out to our support team.

• Spending more money on gambling than you originally planned, or chasing losses with larger bets.
• Gambling to escape stress, anxiety, boredom, or personal problems rather than for entertainment.
• Borrowing money from family or friends in Dhaka, Chittagong, or elsewhere to fund gambling activity.
• Hiding gambling activity from family members or lying about the amount of time or money spent gambling.
• Feeling restless, irritable, or anxious when not gambling, or when trying to reduce or stop gambling.
• Neglecting work, studies, household responsibilities, or relationships in favour of gambling.
• Repeatedly attempting to cut back on gambling but finding it difficult or impossible to do so.

Deposit Controls

Managing Your Deposit Limits

One of the most effective ways to stay in control of your gambling spend is to set deposit limits before you start playing. tjbt supports three types of deposit limits, all of which are enforced at the payment level — meaning they apply regardless of which payment method you use, whether that is bKash, Nagad, Rocket, Upay, or any other supported channel.

• Daily deposit limit — the maximum total amount you can deposit within any rolling 24-hour period.
• Weekly deposit limit — the maximum total amount you can deposit within any rolling 7-day period.
• Monthly deposit limit — the maximum total amount you can deposit within any calendar month.
• Requests to reduce your limit are processed instantly and take effect on your very next deposit attempt. Requests to increase a previously set limit are subject to a 24-hour review period, giving you time to reconsider.

Self-Exclusion

How to Request Self-Exclusion

Self-exclusion is the strongest protective measure available to tjbt players. When you self-exclude, you are asking us to actively prevent you from accessing the platform for the duration you specify — and we will honour that request without question. Self-exclusion is available in the following durations: 6 months, 1 year, 3 years, or permanent.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your chosen exclusion period. Our team will confirm the exclusion within 24 hours and send you a written confirmation. During the exclusion period, any attempt to create a new account using the same personal details will also be blocked.

• During self-exclusion, all promotional communications from tjbt will be suspended immediately.
• Any balance remaining in your account at the time of self-exclusion will be held safely and returned to you upon request after the exclusion period ends.
• Self-exclusion requests cannot be reversed during the active exclusion period, even if you change your mind. This is intentional — it protects you at a vulnerable moment.
• After a permanent self-exclusion, reinstatement requires a 7-day written request period, a face-to-face review with our responsible gaming team, and a mandatory 30-day waiting period before any account access is restored.

Get Help

Contact Support if Gambling Becomes a Problem

If you believe gambling is negatively affecting your life, your finances, or your relationships, please contact the tjbt responsible gaming support team. You do not need to have reached a crisis point to ask for help — reaching out early is always encouraged. Our team is available 24 hours a day, 7 days a week, and responds in both English and Bangla.

When you contact us about a responsible gaming concern, your message is routed directly to our dedicated responsible gaming team — not to a general customer service queue. You can expect a personal, considered response within 2 hours. All communications are treated in strict confidence and will never affect your account status unless you request a protective measure.